Welcome to My Special Pushka - בס"ד

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Customer Service

Questions we hear the most:

When will my order ship?
Most orders will be ready to be shipped within 5 - 7 business days. If ordering more than 10 items, it might take a bit longer.
Who should I expect my package to come from?
We generally ship by first class mail with USPS in order to keep the shipping prices lowest for everyone. If you would like your order faster, please contact us directly to find out how much it will cost.
Is all my persoanl information that I enter secure?
Yes. Our website is secured with excellent security.
What should I do if I am not happy with what I ordered?
We want our customers to be happy! If the item is not personalized, we will replace it free of charge with a different item or give a full refund if it is unopened. Once it's persoanlized, we can not refund the order. 
When ordering, please doubke check that the name you would like for personalization is spelled correctly. We are not responsible for any typos or other mistakes when ordering.